Terms of Service

1. Definitions

• Service - the Foxar platform: the dashboard, AI agents, integrations, and APIs we make available.
• AI Agents - the automated assistants that draft content, answer messages, run campaigns, and perform tasks on your instruction.
• Customer Data - data you or your contacts submit to, or that the Service generates for, your account (including donor, customer, and supporter records).
• FOXAR Credits - the prepaid units used to meter certain AI, media, and messaging usage.

2. The Service and eligibility

You must be at least 18 and able to form a binding contract. If you use the Service for an organisation, you confirm you are authorised to bind it. You are responsible for all activity under your account and for keeping your credentials secure.

3. Subscriptions, trials, fees and FOXAR Credits

• Plans, prices, and included allowances are shown at sign-up and in your account. Free trials convert to a paid plan unless cancelled before the trial ends.
• Subscription fees are billed in advance for the plan period. Metered usage (certain AI generation, media, voice, and messaging) draws down FOXAR Credits.
• FOXAR Credits are prepaid, are consumed as you use the Service, and are non-refundable except where required by law. We may vary prices on notice; changes apply from your next renewal.
• Payments are processed by our payment provider (Stripe). Failure to pay may result in suspension.

4. Acceptable use

You must not, and must not allow anyone to:

• use the Service to send unlawful, fraudulent, deceptive, harassing, or unsolicited bulk messages (spam), or in breach of the Privacy and Electronic Communications Regulations (PECR) or equivalent marketing law;
• upload content you have no right to use, that infringes others' rights, or that is unlawful;
• use the Service to make automated decisions that produce legal or similarly significant effects on a person without appropriate human review;
• attempt to breach security, reverse engineer, scrape, overload, or circumvent usage limits or billing;
• resell or provide the Service to a third party except as expressly permitted.

We may suspend access to protect the Service, other customers, or to comply with law, and will restore access once the issue is resolved.

5. AI Agents - nature and human oversight

• AI Agents generate text, media, and suggestions probabilistically. Output may be inaccurate, incomplete, or unsuitable; you are responsible for reviewing it before you rely on or publish it.
• Sensitive and outbound actions (for example sending messages, publishing, moving money, or granting permissions) are gated for human approval by default. You control your agents' autonomy settings and are responsible for the actions you approve or enable.
• We do not warrant that agent output is fit for any particular purpose, and it is not legal, financial, tax, medical, or professional advice.

6. Your data and intellectual property

• As between you and us, you own your Customer Data and the outputs generated for your account. You grant us a licence to host and process them solely to provide and support the Service.
• We own the Service, the platform, and all related intellectual property. Foxar is a trademark of Quantamic Solutions Limited.
• You are responsible for having the rights and lawful basis to submit Customer Data and to instruct us to process it. Our processing of personal data on your behalf is governed by the Data Processing Agreement.

7. Third-party integrations

The Service connects to third-party platforms you choose to enable (for example Stripe, Meta/WhatsApp, Google, and messaging providers). Your use of those platforms is subject to their own terms, and we are not responsible for them. You are responsible for the credentials you connect and for complying with each platform's policies.

8. Data protection

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, the Data Processing Agreement applies and forms part of these Terms.

9. Availability and support

We aim to keep the Service available and provide reasonable support, but during this stage we do not offer a guaranteed uptime service level. We may perform maintenance, and may change or discontinue features on reasonable notice. Any published service-level commitments will be set out separately.

10. Warranties and disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including fitness for a particular purpose and non-infringement. Nothing in these Terms excludes liability that cannot lawfully be excluded (including for death or personal injury caused by negligence, or for fraud).

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, or data. Subject to the paragraph above, our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us for the Service in that period.

12. Indemnity

You will indemnify us against claims arising from your Customer Data, your use of the Service in breach of these Terms, or your breach of applicable law.

13. Term, termination and exit

• These Terms apply while you have an account. Either party may terminate for material breach not remedied within 30 days, and you may cancel your subscription as described in your account.
• On termination you may export your Customer Data for a limited period. After that we will delete or return it in line with the Data Processing Agreement, subject to retention we are required to keep by law (for example HMRC Gift Aid records).

14. Changes to these Terms

We may update these Terms. We will post the updated version with a new effective date and, for material changes, give reasonable notice. Continued use after changes take effect means you accept them.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer protections available to you.

16. Contact

Quantamic Solutions Limited (company number 11928330), Flat 46 Crane Heights, Waterside Way, London, England, N17 9GE. Questions about these Terms: contact@quantamic.digital.

Order of precedence

If there is a conflict, the Data Processing Agreement governs the processing of personal data, then these Terms, then any plan-specific documentation.